Referrals only. Health visitors, midwives, social workers, family hubs and support workers can refer a family to us. Families cannot refer themselves. If you need help, ask anyone already supporting you to get in touch on your behalf.
Getting a bundle from us
We cannot take a request straight from a family. Somebody working with you has to refer you, because that is how we learn what to pack, what sizes to send and where to send it.
It is a practical step rather than a test. A charity run by volunteers has to keep track of who needs what, and the person already helping you knows.
People who can refer you
- Your health visitor
- Your midwife
- A social worker
- A family hub or children’s centre worker
- A family support worker at a school or nursery
- A refuge, housing or homelessness worker
- A food bank or advice worker
- Staff at your GP surgery
If any of them are already involved with your family, ask. It takes them a few minutes.
If nobody is involved yet
Any of these can refer you, and contacting them costs nothing:
- Ring your GP surgery and ask to speak to the health visiting team
- Ring your midwife, if you are pregnant or have recently given birth
- [LOCAL FAMILY HUB, PHONE, OPENING HOURS]
- Citizens Advice, [LOCAL BRANCH AND NUMBER]
In the bundle
Clothes in the right sizes, nappies, bedding, feeding equipment, toiletries, and a few books and toys. We ask what you need rather than sending a standard box, because what we can send depends on what people have given us that month.
Mattresses, bottles, teats and car seats are always new. Where second-hand is not safe, we buy new or we leave it out.
The cost to you
Nothing at all. You pay no charge and no deposit, you owe us nothing afterwards, and what we send you is yours to keep. When your child grows out of it you are welcome to bring it back for the next family, though nobody will ask you to.
How long it takes
We reply to whoever referred you within [X WORKING DAYS], then arrange collection or delivery. If something is urgent, ask them to say so on the referral and we will do what we can.
Things we will not do
- Ask you to prove your income
- Turn up at your door unannounced
- Put your name, your children’s names or their photographs on this website or on social media
- Pass your details to anyone outside the charity, unless the law requires it
Our privacy notice sets out how we handle your information.